- Prior experience in FnB/Start-Up companies will be preferred.
Our client is a local based multi brands company with strong focus in building and scaling up businesses in lifestyle and F&B sectors.
Job Responsibilities:
- Develop root cause analysis and process variation analysis tools based on statistical process control methods in order to create a stable operating system that consistently delivers excellent customer experience in all stores.
- Manage the store growth to reduce variation by developing and stabilizing the store opening process.
- Develop talent and recruit the best candidates to fill all new open positions at the appropriate time, including those for area managers, store supervisors, and all positions at the outlet level.
- Oversees initiatives for ongoing improvement in the hiring, retention, and performance evaluation of customer operations.
- Leads continuous improvement programs related to the recruitment, retention, and performance management of the customer operations management team.
- Reducing outlet level turnover from current levels to best in industry standard
- Control all outlet-related expenses in accordance with the management-mandated budget.
- Able to analyse, build framework, and SOP AND well-versed in manual instruction and able to assist auditors
Key Requirements:
- Minimum 5 years experience in operation management within startup/ tech companies
- Prior experience in managing a team of 100+ people to achieve productivity and quality improvement gains.
- Experience in successfully implementing Continuous Improvement & Six Sigma in the previous workplace
- Understanding about 7 tools (Pareto, Fishbone Diagram, etc.)
Call for Action:
If you have the relevant experience and are keen on an exciting new challenge, please apply directly or contact umayra@wenetworkasia.com for more information.
